Meter Reading

Billing Cycles

Meter Types

Reading The Meter

Reading Methods

 

 

Billing Cycles

Currently, CLWSC has two billing cycles. The Billing Cycle you receive when you start service is determined by the subdivision your property is located in. Meters are read monthly by CLWSC Customer Service Technicians and contracted Meter Readers. Requesting a specific Billing Cycle is not an option.

Billing Cycle 1 

  • Meters are read between the 14th and the 26th of each month. 
    • Bills are mailed the last working day of the month.
    • Payment is due on the 15th of the month.
    • If payment is not received 10 days after the due date, customers are eligible for disconnection of service.

Billing Cycle 2

  • Meters are read between the 4th and 8th of each month.
    • Bills are mailed on or about the 15th of the month.
    • Payment is due on the 30th with variances occurring for months which are less than 30 days. 
    • If payment is not received 10 days after the due date, customers are eligible for disconnection of service.

If your due date falls on a Weekend or Holiday, CLWSC will not consider your payment late until the next business day. 

 

 

 

Meter Types

CLWSC uses two types of meters, analog, and digital with a variety of both.  Meters are read from left to right. Use the photo’s below to determine which meter is at your service location.

To use your meter to check for leaks please click here

 

Analog Meters

sensus meter water_meters

 

Digital Meters

iPERL
NEPTUNE
sensus-iperl-north-america-water-meter-product-3
accuSTREAM

 

 

 

Reading The Meter

Follow the information for the meter type to learn how to read the meter.

If you want to keep track of your usage, take meter readings frequently.  Use the previous monthly reading and subtract the current reading.

This can be done daily or weekly if you want to see how much water is being used. Continue taking readings and subtract the next reading.

 

CLWSC READS IN 100 GALLON INCREMENTS

We do not begin to charge for usage until 100 gallons has traveled through the meter.

Analog Meter

ANALOG METER READING

 

 

 

 

 

 

 

The diagram shows 2,200 gallons

 

Digital Meter

  • The diagram shows 0 gallons.
  • You will see the number 1 in the 10’s place on the digital meter. Because we read in 100-gallon increments we would consider that number a zero.

 

 

 

Reading Methods

How is the Meter read?

CLWSC meters read water in gallons with each meter read monthly. The following information is on your billing statement:

  1. The service period
  2. Previous and current reading
  3. Number of gallons measured
  4. Number of days in the billing period

Statement examples:       1st Notices                             2nd Notices

CLWSC meters are read by Touch Read Technology or Automatic Meter Reading (AMR) also known as Radio Read.

All CLWSC meters can be read manually at any time.  For more information on how to read the meter yourself, click here. In either case, once the data is collected the meter reads are then downloaded into the billing software and electronically linked to your account.

 

With touch technology, a meter reader uses a reading collection device that has a wand attached to it. He collects the meter read electronically by touching the wand to the sensor located on the top of the meter box. This triggers the device to collect the reading which is then stored in the route database.
AMR technology is designed to collect readings using a radio signal interface device called a Meter Transceiver Unit (MXU).
This MXU is connected to the water meter and is activated by either a handheld device of a vehicle transported unit. The reading equipment automatically collects the reading of the meter and matches it with the correct meter number and account in the route database.
AMR or Radio Read readings are collected by a CLWSC  employee driving a vehicle equipped with meter reading devices through the service area.