Payments

We have several convenient ways to pay your bill.  Learn more about them and how you can take advantage of them.

Online Payments
Auto Pay
Pay By Mail
Pay In Person
Payment Policies

 

Online Payment

Paying your bill online is easy using your checking, savings, or credit card account.  Click the link below to open a new browser window and be redirected to our secure server.  

Make a Payment [Please turn off your pop-up blocker if the payment window does not open]

There will be a $1.95 convenience fee added to all online payments using this process. This fee is not collected by CLWSC but is charged by our payment processing vendor.

Please note payments received BEFORE 7:00 pm will be given same day credit to the water account.  All payments received AFTER 7:00 pm will be processed the next business day. 

 

 

 

Auto Pay

If you prefer to have your bill automatically paid using your checking or savings account, please enroll in our convenient Auto-Pay service and the full amount of your bill will be automatically deducted from your bank account approximately 10 days after your bill is sent. 

The customer is responsible for contacting CLWSC with any changes concerning your bank account.

How to Enroll

To enroll in our Auto-Pay process complete, sign and return the Auto-Pay Payment Application. Contact information is available on our  Contact CLWSC page.  

Once enrolled, your bill will have "ENROLLED IN AUTO PAY, DO NOT PAY" in the message box of the bill.

  • If your ACH payment is declined for any reason, you will be removed from the Auto-Pay program.
  • You will receive a SECOND NOTICE printed in red ink and late penalties will apply. Disconnection of service for non-payment will apply if your bill has not been paid by the disconnect date on the second notice.

The customer is responsible for contacting CLWSC with any changes concerning your bank account.

 

 

 

Pay By Mail

Use these helpful tips to ensure a smooth payment process:

  • Please do not mail cash
  • Make checks payable to "CLWSC"
  • Please do not staple or tape your check to the payment coupon
  • Write your CLWSC account number on the check
  • Include the remittance coupon

Mail checks to:

CLWSC
P.O. Box 1687
Canyon Lake, TX 78133

 

 

 

Pay In Person

CLWSC Customer Service office is located at:

1399 Sattler Rd (map)
Canyon Lake, TX

Office hours are 8:00 am to 4:30 pm Monday – Friday.  The office is closed on the following holidays.

You may come into our office or use our drive-through window to make your payment.

Acceptable payments methods include:

  • Cash
  • Check
  • Money Order
  • Cashier's Check
  • Credit Card
    • Visa
    • Mastercard
    • Discover

 

Dropbox

Outside of our business hours, payment may be dropped off in our convenient drop box located just after our drive through window. 

Payments in our drop box will be posted the following business day.

Acceptable payment methods include:

  • Cash
  • Check
  • Money Order
  • Cashier's Check

Payment Policies

Your bill is mailed from San Antonio, TX. The post office will not forward your water bill to you if you have a new billing address.  If your billing address has changed, it is your responsibility to complete an Account Status Change Form to update your account.

  • Depending on your billing cycle, your bill is usually mailed on the last working day of the month or around the 15th of the month. 
  • Your payment is considered late if not paid in full by the due date listed on your bill.
  • Accounts not paid by the due date are subject to a penalty of 10% of the bill.
  • Accounts not paid by the disconnect date noted on your bill are subject to disconnection.
    • A non-refundable $25.00 fee is required to reconnect service after it has been disconnected for non-payment. 
  • Any payments returned unpaid are subject to a non-refundable $25.00 returned payment fee.