Commercial Connection

Commercial Connection Agreement Flow Chart

Establishing Service

Wastewater for Commercial Connections

Key Terms

A Commercial Connection Agreement (CCA) is an agreement between Canyon Lake Water Service Company (CLWSC) and the Commercial Customer/ Property Owner that is required in order to provide domestic water, wastewater and/or reuse water to the commercial site. Stand-by service and/or a fire hydrant can be requested as well. CLWSC Contracts Administrator will work with you to complete all required documentation and to develop the estimate for work required to provide services to your commercial property.

Commercial Connection Agreement Flow Chart

1. Inquiry

• Complete Tap Inquiry 
  • Service Application and Agreement (PDF)
• Complete Commercial Connection Questionnaire
• Send documents to New Service. Contact information is available on our Contact CLWSC page.

2. Results

• The results of the Tap Inquiry will be given to our Contracts Administrator who will complete a Commercial Connection Agreement package for your signature.

3. Establishing Service

• Required Documents

4. Work In Progress

• Our New Service Team will establish your account and create a work order to have the meter installed

5. Reconcile

Establishing Service

All engineered plans must be reviewed and approved and stamped by CLWSC Engineering prior to the commencement of work.

• Commercial Connection Questionnaire (PDF)
• Water Service-Sizer Questionnaire (PDF)
  • If engineered drawings are not being utilized
• Signed Commercial Connection Agreement  
  • Completed by the CLWSC Contracts Administrator
• Service Application and Agreement (PDF)
• Current valid photo identification
• Customer Service Inspection Agreement (PDF)
  • Please sign and return with the building completion date
• Applicable Fees
  • If paying by credit card, use our Credit Card Application Form
• Test and Maintenance Form if a well exists on the property.
  • If you have an existing well, you must have a backflow prevention device installed prior to receiving your meter.
  • A Test & Maintenance Report must be submitted prior to installation.

Wastewater

In certain areas, CLWSC provides wastewater services or may include wastewater charges on your water service bill on behalf of another provider.  When you apply for new service, the CLWSC specialist will discuss with you if this applies to your location. 

Key Terms

Qualified Service Applicant

A "qualified service applicant" is an applicant who has:

1. Met all of the Utility's requirements of service contained in the CLWSC  tariff, TCEQ rules and/or TCEQ order 
2. Has made all payments of required fees
3. Has provided all necessary easements and rights-of-way necessary to provide service to the requested location, including staking said easements or rights-of-way where necessary
4. Delivered an executed Customer Service Inspection certificate to the Utility 
5. Has executed a Customer Service Application for each location to which service is being requested. Copy of the CLWSC Tariff can be found on the Billing - Rates & Regulations page

Commercial Customer

A Commercial Customer is defined as a business applicant who places unique or non-standard service demands on the system (>5/8” meter). Commercial Customers may be required to provide contributions in aid of construction for the actual costs of any additional facilities required to maintain compliance with the TCEQ minimum design criteria for water production, treatment, pumping, storage and transmission.      

LUE Charge

The Living Unit Equivalents (LUE) charge is part of the fees required to obtain domestic water service.  An LUE or Living Unit Equivalent is a planning tool which is a measure of the typical flow of water used or wastewater produced by a single family residence. One LUE equals 313 gallons per day.

Security Deposit

A Commercial Security Deposit is also due from the Commercial Customer equal to 1/6 of the estimated annual bill or $400.00. This deposit can be waived with a Letter of Credit from a utility company showing no penalties or late fees for the past 12 months of service.

Line Extension

In some cases, the construction of additional infrastructure may be required to extend service to a particular location. Per the CLWSC tariff section 3, the Applicant shall be responsible for all costs associated with the extension of service.

Tap

Tapping is the process of adding a branch line to a previously installed water line.

Tap Fee

The cost of connecting a home or business to the water system.  Commercial Customers shall be responsible for the actual costs associated with the tapping of a line and the cost of a meter.

Standby Service

Standby or fire line may be required to provide fire suppression to a structure if deemed necessary by the Comal County Fire Marshal or Fire Code.

Actual Costs VS Estimated Fees Collected

Actual costs are the costs CLWSC actually pays for your line extension, tap and/or meter. The fees paid up front are reconciled against the actual costs after the work is performed and a credit or debit is then posted to the account.

Back Flow Prevention Device

All stand-by service lines and domestic service meters 2” and larger shall have a backflow prevention device installed on the service line as close to the CLWSC connection as possible. This protects the water system from unwanted backflow events.

Tariff

The tariff approved by the Texas Commission on Environmental Quality for CLWSC that sets forth its fees, rates and charges, rules and policies relating to water service by CLWSC, as it may be amended from time to time. 

TCEQ

The Texas Commission on Environmental Quality.