Know Your Service

Reading the Meter

Cost of Service

Pressure Regulators

Meter Location

Customer Valve

How to Check for Leaks

Your Responsibility

 

 

 

Meter Location

Water meters are typically in front of the house near the street.  Our main water lines are buried underground so the meters are also underground. Meters are housed in meter boxes for protection.

The Texas Administrative Code §24.86-1(a)(3) states “meters shall be located on the customer’s property, readily accessible for maintenance and reading, therefore, the meter shall be at a location mutually acceptable to the customer and the utility.  The meter shall be installed so as to be unaffected by climatic conditions and reasonably secure from damage.”

Customers are advised to use caution when removing a meter box lid. A variety of insects and reptiles like to take refuge in cool, dark places, such as meter boxes.

water meter box  water meter box in brush  water meter under bush

Here are some safety precautions

  • Wear heavy gloves while lifting the lid.
  • Open the lid slowly so you don’t startle inhabitants that may be in the meter box.
  • Consider using a tool such as a screwdriver if possible to lift the lid.

 

 

 

Customer Valve

The customer valve can usually be found under a 6" round green lid, directly behind the meter box on the customer side of the meter. This ball valve is a 1/4 turn valve.

 

 

 

How to Check For Leaks

Continuous leaks from a 1/16th inch crack in a water pipe can cause water waste of almost 25,000 gallons in one month. A dripping faucet can waste 3 gallons per day or almost 1,000 gallons per year. Detecting, locating, and repairing a water leak not only saves water but money too.

Water leaks come in many sizes and varieties. Some water leaks require plumber expertise and others can easily be repaired by a resident. The most common sources of water leaks are service line ruptures, sprinkler system line cracks, toilets, and faucets. Below are a few tips to try to determine if you have a leak.

Utilizing The Meter

CLWSC meters are extremely accurate and have built in features to detect the smallest amounts of usage. To check for leaks, turn off all faucets and equipment that use water.

Sensus iPearl Meters

Sensus SR2 Meters

In order to detect a leak with our Sensus iPearl meters, lift the lid on the actual meter to expose the digital readout register. A "+" sign in the round circle below the numbers will indicate water flowing through the meter. Also, the iPearl is very sensitive so you may notice an increasing number count on the right hand of the decimal point of the digital register. If you notice one or both of these and you are certain water has been turned off, then you most likely have a leak.

It may be necessary to wipe off the face of the meter in order to see it clearly. This meter is equipped with a "test" hand that rotates in a clockwise direction when water is being used. Observe the "test" hand very closely. If there is any movement in the "test" hand and you are certain water has been turned off, most likely there is a leak.

•On meter "A", the test hand is a black triangle above the read numbers.

•On meter "B" the test hand is a small red knob located in the bottom right hand corner of the meter.

Other Methods

  • Check your toilets
    • Add Leak Detector tablets, available at CLWSC Office, or a few drops of food coloring in the tank of the toilet. 
    • Wait several minutes
    • If any color is seeping into the bowl then the toilet is leaking.
  • Check your yard
    • While slowly walking the trench line between the meter and your home, be aware of any "squishy" areas.
    • Be aware of any areas of the yard that are unusually green
  • Please contact our office should you need further assistance.

 

 

 

Your Responsibilities

Questions sometimes arise as to who is responsible for the maintenance of the water service facilities or leaks at your property.

Customer Responsibility

The customer is responsible for everything from the connection of their service line to CLWSC's coupling. This includes but is not limited to the following:

  • The customer's service line to the house
  • The Pressure Reducer Valve (if installed)
  • The Customer Valve (if installed)
  • All plumbing fixtures both inside and outside the house
  • All irrigation fixtures and related components
CLWSC Responsibility

CLWSC is responsible for the following:

  • The connection from the water main up to, and including the water meter.
  • While the water meter, as well as the meter box and lid, are CLWSC property, any damage to this equipment would be the customer’s responsibility.

customer vs CLWSC responsibility direction

water meter box responsibility division